A good post lost by BlueEagles in the last one with questions that need answering rather than brushing under the carpet
Danny,
I'm surprised with your comment that Full Member volumes have decreased due to ill health. Without appearing ageist, surely that would have more of an impact on our Senior Members i.e 65 years +. Ironically, their member volumes increased slightly in 2013.
I know and have spoken to many Ex Full Members and their reasons for not renewing are as follows: 1) The demise of the very profitable Southend Festival, in particular the way the decision was made and subsequently implemented. 2) The erratic and on occasions, pathetic performances of the team. 3) The apathy with our Committees. The perception is they are arrogant, parochial, complacent and not transparent. 4) The No Refund Policy for inclement weather etc..
For your information, during the past 2 years I have completed various on line feedback forms, suggestion forms and even re-arranged a work commitment to attend the Focus group meeting, which was cancelled at the 11th hour. To this day I have never had the courtesy of an acknowledgement let alone an apology!! That said, I will send you my updated ideas in due course.