Ticket Office Closure!

[BlueEagles]

Thanks for post,

Sorry don't understand your comment? Our Membership and Ticketing staff make a point to visit the Members areas including the Premier Suite each game. Thanks, Danny

Danny,

I thought my previous comments were very clear and concise! Anyway, to clarify.......Why were two thirds of your Reception staff assigned to 'other' duties in the Premier Suite etc...at the same time us Members were queuing for over 30 mins in the Ticket Office?. In total, I missed circa 10 overs play and to compound matters there were 2 staff in the Club Shop next door serving NOBODY!

[Starfish]

Thanks for post. They would have been dealing with Premier Suite queries from Members.

Having enough staff and office space on first few days of the season is never going to be possible. We only have so many terminals and licences for the ticket and membership system.

Shop staff where they could were asking Members (as was I) to hand their Sri Lanka voucher or T20 ticket requests to them to speed things up.

The team work exceptionally hard to serve quickly but effectively. Thanks for your time

[BlueEagles]

Danny,

Many thanks for your prompt and comprehensive reply. On a positive note, when I was eventually served by Christine?, she was excellent, in very difficult circumstances.

[Starfish]

Thanks for that feedback, Chris, Kim and Rowan are a very good team

Thanks