Essex Outfielder : The Unofficial Essex CCC Forum
Cricket => Official Q&A => Topic started by: Starfish on April 19, 2015, 04:00:48 PM
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Good evening,
A number of queries have been made today with regard the new scanning system:
We have introduced this for following main reasons:
1) In the event of a major incident e.g. a fire we need to inform the emergency services of the exact number of people within the ground. This would prevent the need for someone to enter a particular area of the ground once everyone is accounted for. We are scanning on exit and entry at every point so we know 100% the number of people in the ground, if we didn't do this the number would never be accurate
2) It has reduced the stewarding requirement which lowers our costs and in turn keeps Membership rates at an affordable level.
3) It stops Membership cards and tickets being duplicated
4) We have a large number of Members who attend very few if any games. We need to identify these people so we can encourage them to attend and remain as Members
5) In the long term we will introduce a Loyalty Scheme to reward regular attendance
6) We are obliged by the ECB to submit accurate attendance figures for all games.
We will closely review the system's workings over the coming games to ensure there are not un-due queues at games or at peak times e.g. lunch. We looked at mobile scanners but the Wi-Fi connection works best when they are in a fixed position e.g. at the entrance and exit points.
We have not introduced this without consideration, the scanners have been upgraded to make the scan take a split second, we encourage Members and supporters to hold their card / ticket a few inches away from the scanner.
Any queries please let us know, thanks, Danny Macklin, Commercial Director.
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Good evening,
A number of queries have been made today with regard the new scanning system:
We have introduced this for following main reasons:
6) We are obliged by the ECB to submit accurate attendance figures for all games.
Will you be publishing these figures?
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Approx 1,000 today
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Do I get a duty of care home phone call if according to scanner I am still in the ground at the end of play ? (Scanner not available when departed ) .
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Isn't it blindingly obvious why members don't attend games?
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I can understand H&S wanting to know the number in the ground, but.....
After tea, the stewards (at least at the Hayes Close end) have gone so people can walk in and out without being scanned.
Therefore if an incident occurred when you needed to know the numbers still inside the ground, (after tea) you wouldn't have a figure.
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We will review feedback and comments from all, we are all here to provide a safe and enjoyable experience (appreciate the score today)
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We will review feedback and comments from all, we are all here to provide a safe and enjoyable experience (appreciate the score today)
I'd suggest getting your pads on then :)
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I was advised by steward to walk down separate fenced entrance by main gate. Alas NOT required to do so on departing near end of play .
If these procedures are to be taken seriously surely the stewards will be required to end of day .
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If these procedures are to be taken seriously surely the stewards will be required to end of day .
And they can then also charge 'after tea' arrivals £5 to get the club some extra income and help maintain the benefits of membership!
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I'm not happy that the free entry after tea scam is being discussed here. As a student I would drag myself from the library and pop in to see Larry and Irani scratching their heads as the bowling went around the park. Having to pay for that vision of incompetence would be daylight robbery!
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We will review tomorrow and advise, thanks as ever
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Good morning,
We are revolving the entry system. From today we will scan every Membership card / ticket on entry. We then will only scan Membership card / ticket when you actually exit from the ground.
Members / supporters will not be required to scan in / out when transferring between Killick Gate and the Main gate and / or Reception / Essex Cricket Store.
Obviously we will require Members / spectators to retain their Membership card / ticket at all times. As other formats of the game get nearer we will advise on the scanning process.
Please bear with us whilst we improve the process.
We listened, we acted.
Danny Macklin, Commercial Director
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Good morning,
We are revolving the entry system. From today we will scan every Membership card / ticket on entry. We then will only scan Membership card / ticket when you actually exit from the ground.
Members / supporters will not be required to scan in / out when transferring between Killick Gate and the Main gate and / or Reception / Essex Cricket Store.
Obviously we will require Members / spectators to retain their Membership card / ticket at all times. As other formats of the game get nearer we will advise on the scanning process.
Please bear with us whilst we improve the process.
We listened, we acted.
Danny Macklin, Commercial Director
Well that completely eliminates any value from your item 1 above.
There will be no accurate figure of how many people are actually in the ground, as indeed there wasn't yesterday with the gates being abandoned shortly after 5 pm.
In an emergency situation, incorrect information is worse than no information at all.
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Thanks,
The reality is the more accurate the figure the better, ideally we would scan at every point of entry / exit.
This reduces the risk of a member of the emergency services from entering a building in a fire or emergency.
Thanks, Danny
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This thread is becoming like a monty python sketch. It is hilarious. :)
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Scanning update Monday.
Hayes close end gate following the new instructions, log in on arrival, go to the shop, etc no log out, only log out when you leave to go home.
River end gate , (scanner not working when people arrived, just waved through on showing membership card).
Go into town at lunchtime (River end gate) scan out, come back, scan in (so not following the new instructions).
Then I walked behind the Pavillion to the club shop, had to scan out at the members gate, (so I'm officially not in the ground), then back to my seat via Hayes Close gate, (am not scanned in because they are following the instructions).
So I am in the ground for the afternoon but not officially listed.
In addition to the system not working there is now the extra stewarding cost of having someone on each gate after tea to the end of play to scan people out.
My next post will offer a solution.
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Perov, are you at the game tomorrow, would like to catch up on the experience, thanks
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My scanning suggestion (to help meet the six issues listed by Danny):
As has been suggested by Danny (but not carried out on Day 2) all entrants to be scanned on FIRST entry to the ground. No further scanning to take place.
1.This will meet the ECB requirement for accurate attendance figures.
2.It will identify regular attenders, (for a potential loyalty award).
3.It will identify occasional attenders.
4.It may help reduce the number of stewards needed.
5.Whilst scanning may help reduce duplicate membership cards is this a big problem?
6. Health and Safety. Of course preparations for incidents and fire must be in place (although I've never seen one in over 50 years of following Essex)- but you would have a total of all entrants, and in the event of evacuation the stands and ground can be viewed easily form one point, with only a check of premises, tents and toilets to ensure the ground is empty.
Having a roll call of names would be very difficult and is very hit and miss.
So incurring extra cost for all day scanning seems to add little value.
This is a comprise but satisfies the main points required, but I would forego the extra costs of stewards to scan out at the end of the day, and let them go home at tea as usual.
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Thanks for comments, we will continue to review
Moving forward our aim is to have self scanners on exit points, this way we have a better gauge on numbers. Not an exact one but a better one.
I will ensure everyone knows the revised plans tomorrow, thanks
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My scanning suggestion (to help meet the six issues listed by Danny):
As has been suggested by Danny (but not carried out on Day 2) all entrants to be scanned on FIRST entry to the ground. No further scanning to take place.
1.....
There is a flaw in your plan Baldrick.
How does the steward know its your first entry into the ground? They can ask of course but I'm bloody minded enough to say it isn't ... when it is!
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Oh ... and I hope the club are taking good care of all this data ... Data Protection Act and all that. It's my day job y'know.
Wouldn't want the wife to find out I was at the ground when I told her I was at work! ;)
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Monday
Scanning experience today was - exited ground at River End at lunchtime OK, upon return had to be scanned twice with the only scanner available because was in out mode from previous user and so had to be changed .
Perhaps more scanners should be made available already set in either mode and colour coded for in and out .
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My scanning suggestion (to help meet the six issues listed by Danny):
As has been suggested by Danny (but not carried out on Day 2) all entrants to be scanned on FIRST entry to the ground. No further scanning to take place.
1.....
There is a flaw in your plan Baldrick.
How does the steward know its your first entry into the ground? They can ask of course but I'm bloody minded enough to say it isn't ... when it is!
Nat - Ha Ha - I don't expect you would be the only one, but of course by not being scanned you would never qualify for a good attendance award.... (get out of that one without moving!) ;D
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I broke my boycott today & the scanning is a total farce as I was only scanned in on the way out.
The club truly couldn't organise a piss up in a brewery.
Which explains Shepherd Neame at least.
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Please advise what gate that was, were you asked to present your Memberhsip card?
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Has the club considered tagging its members? At least the. Their significant others would be able to find them more easily...
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Has the club considered tagging its members? At least the. Their significant others would be able to find them more easily...
Whaaaaat!
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Has the club considered tagging its members? At least the. Their significant others would be able to find them more easily...
I'm already tagged. Would an Essex CCC tag interfere with my other one and would the club put in a good word with the probation service if it all went haywire ?
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Please advise what gate that was, were you asked to present your Memberhsip card?
I don't want to dob anyone in as I don't agree with scanning in the first place.
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I think the real point of scanning is to work out who eats in town as they are obviously the ones with brain cells.
These members can then be identitfied and 'measures' put in place to eradicate them.
On a more serious note, members like me who don't live in Essex, but follow them out-county when I can, are not rewarded for loyalty? That's really fair - not!
I joined so I could park in the ground, as when I do attend, I am often on my own. I don't know Chelmsford well anymore and don't feel safe in a multi-storey after being attacked in one - so explain how can I attend now?
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Re scanning on exit.
Picture the scene a T20 game, could go either way, into the last over of the match.
It's gone 10pm, spectators hover by the exits waiting for the last ball, and then whoosh a mass stampede to get out, no one will wait to get scanned out.
You don't get scanned out at Football, you don't get scanned out in the theatre, I don't see the point.
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Re scanning on exit.
Picture the scene a T20 game, could go either way, into the last over of the match.
It's gone 10pm, spectators hover by the exits waiting for the last ball, and then whoosh a mass stampede to get out, no one will wait to get scanned out.
You don't get scanned out at Football, you don't get scanned out in the theatre, I don't see the point.
There is NO point.
It is a marketing tool, attempted to be justified on totally spurious health and safety grounds.
Judging by the queues to scan out at lunchtime at the river gate, I suspect it is also a thinly disguised attempt to keep people in the ground to purchase their inferior beer and other catering products.
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Would the installation of turnstiles, opened by a swipe of a card (as at railway stations) solve all this or is that too expensive?
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Would the installation of turnstiles, opened by a swipe of a card (as at railway stations) solve all this or is that too expensive?
Prohibitively expensive and a solution to a problem that doesn't exist.
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I suspect it is also a thinly disguised attempt to keep people in the ground to purchase their inferior beer and other catering products.
If the club want a captive market they should move lock, stock & windswept barrel to Barren Park.
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Re scanning on exit.
Picture the scene a T20 game, could go either way, into the last over of the match.
It's gone 10pm, spectators hover by the exits waiting for the last ball, and then whoosh a mass stampede to get out, no one will wait to get scanned out.
You don't get scanned out at Football, you don't get scanned out in the theatre, I don't see the point.
So, ... the stewards will be stopping people leaving the ground until they have been scanned?!
Good luck with that.
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Let's not blame the stewarding who are doing a good job under difficult circumstances , has at present instruction for use changes daily , has today should only scan out if going home and not down the local for a quick one .
A scanner system bought not fit for purpose, just like some unnamed players .
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To 100% clarify...
We will scan cards / tickets of all on entry
We will scan when spectators / members leave the ground e.g. go to town / go home. We will not scan when people are going to the shop for example of transferring to another gate.
We will continue to listen to feedback and review where needed. Thanks, a great win today to start the season. Danny
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We will scan when spectators / members leave the ground e.g. go to town / go home. We will not scan when people are going to the shop for example of transferring to another gate.
We will continue to listen to feedback and review where needed. Thanks, a great win today to start the season. Danny
And when someone refuses to wait to be scanned out what will the stewards do ... call the police/security team?
As the great 'pub landlord' Al Murray would say ... get a grip!
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Danny
The public address announcement today ( Tues ) stated must scan in and only scan out when NOT returning to the ground and inform stewards otherwise .
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That's, hopefully, what I said above, been a long day!
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To 100% clarify...
We will scan cards / tickets of all on entry
We will scan when spectators / members leave the ground e.g. go to town / go home.
I look forward to the sight of hundreds of pissed up punters queuing patiently to be scanned out of the ground when about 4,000 people try to leave a tight T20 match at the same time.
I don't normally come to T20 matches but it might be worth it just to witness the scenes. Seriously, it ain't gonna happen ......... nor does it need to.
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We will continue to listen to feedback and review where needed.
I eagerly await the pronouncement, "we have listened and lobbed the scanners into the river".
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I eagerly await the pronouncement, "we have listened and lobbed the scanners into the river".
Trouble is we've got so much unwanted detritus that needs lobbing in the river (or poured in the case of Shepherd Neame) that Environmental Health will be in touch.
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This all sounds like a 1980s horror flick. The scanners are coming. Mwahahaha
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Did anyone witness the farce at the river gate on Monday evening at close of play.
The steward blocking the exit, insisting we scan out. Queue of about 40. Club official rescues him just before he's thrown in the river, apologising for not briefing him properly
We at least had a laugh all the way to the pub.
Chief steward apparently thinks 5 minutes to scan out at lunch time is OK!!
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Did anyone witness the farce at the river gate on Monday evening at close of play.
The steward blocking the exit, insisting we scan out. Queue of about 40. Club official rescues him just before he's thrown in the river, apologising for not briefing him properly
We at least had a laugh all the way to the pub.
Chief steward apparently thinks 5 minutes to scan out at lunch time is OK!!
Yes, when I entered through that gate in the morning they said the scanner wasn't working & waved me in, when I left at close of play I went down the 'Public' path from the Members area & walked out not in the Stewards'line of vision - I'm sure others did the same. T20 nights will be interesting with this system, some of the drunks can barely stand or know what's going on let alone use the scanner!!
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Careful Quincy you're coming perilously close to criticism of the club.
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If the T20’s all ticket, will thescanners be needed?
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We're scannin', we're scannin', we're scannin', I hope you like scannin' too.
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Or to paraphrase Paul Nicholas "Entry like it used to be".
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If the T20’s all ticket, will thescanners be needed?
Up there for thinking Squareleg........
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Did anyone witness the farce at the river gate on Monday evening at close of play.
The steward blocking the exit, insisting we scan out. Queue of about 40. Club official rescues him just before he's thrown in the river, apologising for not briefing him properly
We at least had a laugh all the way to the pub.
Chief steward apparently thinks 5 minutes to scan out at lunch time is OK!!
He did that at lunch as well, made me and others wait to scan out.
i was quite relived when arriving at the ground and just being waved in on holding up my membership.
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i was quite relived when arriving at the ground and just being waved in on holding up my membership.
It says a lot when the application of common sense is viewed as a rare commodity.
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I broke my boycott today & the scanning is a total farce as I was only scanned in on the way out.
The club truly couldn't organise a piss up in a brewery.
Which explains Shepherd Neame at least.
Welcome back VP!!
There must be loads of biblical quotes I could use but cant be bothered to look up.
Look me up in the river stand and tell me about the good old days.
Or maybe over a pint of "Kent's Best" in the pavilion
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Talking of the Bible (or more accurately Dante's Inferno) hell will need to freeze over before I partake of Shepherd Neame beer.
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I do not wish to offer a simple solution to this extraordinary fiasco but....
At Yorkshire, Members have a pass which is scanned on entry. If they leave the ground at any time they are given a paper ticket. On return the ticket is handed to a steward. It works and no one is inconvenienced.
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I do not wish to offer a simple solution to this extraordinary fiasco but....
At Yorkshire, Members have a pass which is scanned on entry. If they leave the ground at any time they are given a paper ticket. On return the ticket is handed to a steward. It works and no one is inconvenienced.
Am I missing something but isn't the proposed scanning process the same minus a paper ticket?
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I do not wish to offer a simple solution to this extraordinary fiasco but....
At Yorkshire, Members have a pass which is scanned on entry. If they leave the ground at any time they are given a paper ticket. On return the ticket is handed to a steward. It works and no one is inconvenienced.
Am I missing something but isn't the proposed scanning process the same minus a paper ticket?
giving out a paper ticket will probably be much quicker than scanning though, especially when people are keen to get out and back during lunch or tea.
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Precisely SUFC and no technology to go wrong. There is also usually more than one steward handing out tickets so the process is seamless.
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Approx 1,000 today
How did the attendances compare on Monday and Tuesday?
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So people want a scrap of paper to carry rather than rely on technology?
Who is it who are No Change Essex? The club or supporters?
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So people want a scrap of paper to carry rather than rely on technology?
Who is it who are No Change Essex? The club or supporters?
But that isn't what is being said. Use the technology to get people in and out the ground but during breaks use paper to help speed up the process.
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Once the technology has bedded in what will be the time saving between a steward giving a member a piece of paper to put in his pocket and the member holding his card over a scanner and it going beep?
Everyone is moving to paperless now - it is the modern world.
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Once the technology has bedded in what will be the time saving between a steward giving a member a piece of paper to put in his pocket and the member holding his card over a scanner and it going beep?
Everyone is moving to paperless now - it is the modern world.
I totally agree and i do everything via my phone, theres an idea, membership scanning via my phone, anyway i think their are 3 issues. 1 the scanning software - If the person who scanned before you has entered the ground the steward has to scan first to change the IT equipment so it knows you are leaving etc which i found out on Monday does not help you leave the ground quickly. 2. The stewarding as nice as they are up to date with IT or speedy they are not and 3 the paying public(inc members) who aren't always acceptant of change. i think the turnstyle scanning mentioned earlier in the week on this board is a good idea and would take the scanning away from being in the hands of the stewards.
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Thanks for comments, to install ticket barriers would cost a huge amount, obviously something we are looking at for longer term. Thanks
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Thanks for comments, to install ticket barriers would cost a huge amount, obviously something we are looking at for longer term. Thanks
Thanks Danny, i don't see there be too many complaints once the season is in full flow.