Essex Outfielder : The Unofficial Essex CCC Forum

Cricket => Official Q&A => Topic started by: BlueEagles on May 05, 2014, 10:13:08 PM

Title: Members Voucher Book.
Post by: BlueEagles on May 05, 2014, 10:13:08 PM

Danny,

I went to the Ticket Office this morning to collect my Voucher book and was advised by your Receptionist (Kim) that you had already run out!! How did this happen? Surely, you know how many members you have and you print say another 10% for future recruitment?  Additionally, Kim also advised me that you cannot send the book to me as it's too heavy!! ( Are we getting an ECCC paper weight in addition to the club badge?).

Unfortunately, this is yet ANOTHER example of incompetence by the Club & the irony is that there has been a significant deterioration in customer service, since the appointment of a Membership & Customer Engagement Manager!!!

Title: Re: Members Voucher Book.
Post by: Starfish on May 06, 2014, 05:58:23 AM

Thanks for post

We only print the volume we think would be used, we based volumes on 2013 plus 20% and the initial batch has been used. A new print run is being completed this week ready for the Sri Lanka game

We have made a number of changes to the Membership and ticket office in recent months and the improvements are clear for all to see I hope and trust

The voucher book is expensive to post out I am afraid

Thanks

Title: Re: Members Voucher Book.
Post by: DT on May 06, 2014, 09:04:23 PM

Quote from: Starfish on May 06, 2014, 05:58:23 AM

Thanks for post

We only print the volume we think would be used, we based volumes on 2013 plus 20% and the initial batch has been used. A new print run is being completed this week ready for the Sri Lanka game

We have made a number of changes to the Membership and ticket office in recent months and the improvements are clear for all to see I hope and trust

The voucher book is expensive to post out I am afraid

Thanks

how expensive can it be to post a booklet??

and yes we can all see the changes are working well  :o

Title: Re: Members Voucher Book.
Post by: quincy on May 07, 2014, 06:33:27 PM

What are you worrying about.

There is practically no voucher of any use to anyone, in these books. The food and drink vouchers cannot be used on matchdays which leaves a 50p voucher for a matchday programme!!

Title: Re: Members Voucher Book.
Post by: nat on May 07, 2014, 06:56:17 PM

Quote from: quincy on May 07, 2014, 06:33:27 PM

What are you worrying about.

There is practically no voucher of any use to anyone, in these books. The food and drink vouchers cannot be used on matchdays which leaves a 50p voucher for a matchday programme!!

Oh I don't know ... might be useful in the smallest room of the house.

Title: Re: Members Voucher Book.
Post by: stickyboy on May 07, 2014, 08:41:04 PM

Quote from: quincy on May 07, 2014, 06:33:27 PM

What are you worrying about.

There is practically no voucher of any use to anyone, in these books. The food and drink vouchers cannot be used on matchdays which leaves a 50p voucher for a matchday programme!!

Have to agree, most of the vouchers last year (havent seen this years one yet) were vouchers but not to be used on match days which is pointless as only in Chelmsford on match days! Funny enough the only one i used was the 50p voucher for programme!

Title: Re: Members Voucher Book.
Post by: bwildered on May 07, 2014, 08:45:15 PM

Is a parking fine voucher included in the book ?

Title: Re: Members Voucher Book.
Post by: stickyboy on May 08, 2014, 01:32:30 PM

Quote from: bwildered on May 07, 2014, 08:45:15 PM

Is a parking fine voucher included in the book ?

or a free parking on a Wednesday voucher?

Title: Re: Members Voucher Book.
Post by: quincy on May 08, 2014, 01:44:57 PM

Just noticed the Golden Fleece voucher offers a 20% discount on production of Essex Membership Card. Is this a general  open offer or just with one of the four vouchers. They of course, already offer a discount to Camra members.

Incidentally do any other pub in Chelmsford or Colchester offer a Camra discount?

Title: Re: Members Voucher Book.
Post by: Mick on May 08, 2014, 02:21:26 PM

Quote from: quincy on May 08, 2014, 01:44:57 PM

Just noticed the Golden Fleece voucher offers a 20% discount on production of Essex Membership Card. Is this a general  open offer or just with one of the four vouchers. They of course, already offer a discount to Camra members.

Incidentally do any other pub in Chelmsford or Colchester offer a Camra discount?

All Chef and Brewer pubs will give a 10% discount off their real ales ....  not necessarily recommending them though !